At The Golden Coffee Roasters, we take pride in delivering fresh, high-quality coffee. Due to the perishable nature of our products, we have specific guidelines for returns and refunds.

1. Returns Policy

• • We do not accept returns on coffee products due to food safety and quality concerns.

• • If you receive a damaged, incorrect, or defective product, please contact us within 7 days of receiving your order for assistance.

2. Refund Policy

You may be eligible for a refund under the following conditions:

• • Your order arrived damaged or incorrect.

• • You received an expired or compromised product.

• • Your order was lost in transit and confirmed as undeliverable by the courier.

To request a refund, please provide:
✅ Your order number
✅ A clear photo of the damaged or incorrect item
✅ A brief explanation of the issue

Once we review your claim, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.

3. Cancellations & Changes

• • Orders can only be canceled or modified if they have not yet been processed for shipping. Please contact us as soon as possible at [Your Email] if you need to make changes.

• • Subscription orders can be modified or canceled before the next billing cycle through your account settings.

4. Non-Refundable Items

• • Coffee products (unless defective or incorrect).

• • Gift cards or promotional items.

• • Items purchased through third-party retailers (please contact them directly for support).

5. How to Contact Us

If you have any issues with your order, please reach out to our support team:

📍 The Golden Coffee Roasters
[Your Business Address]
📧 [Your Email Address]
📞 [Your Contact Number