1. Shipping & Delivery

At the Golden coffee roasters, we aim to deliver fresh, high-quality coffee straight to your door as quickly as possible. This policy outlines our shipping methods, timelines, and related information.

2. Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods & Estimated Delivery Times

We partner with reliable shipping providers to ensure timely deliveries. Estimated delivery times are as follows:

• We partner with trusted UK-based couriers to ensure that your coffee arrives promptly and in excellent condition.
• Estimated delivery times are as follows:
  • •  Local Deliveries (within the UK): 2–5 business days
    • International Deliveries: 7–14 business days (subject to customs clearance and destination country)

Note: Delivery times are estimates and may vary due to unforeseen delays such as weather conditions, customs processing, or courier issues.

4. Shipping Costs

• Local Shipping: £3.95 flat rate. Free shipping on orders over £35.
• International Shipping: Calculated at checkout based on your location and the total weight of your order.

All shipping costs will be clearly displayed before you complete your purchase.

5. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can track your order through our website or the courier’s tracking system.

6. Failed Deliveries & Incorrect Addresses

• It is the customer’s responsibility to provide an accurate shipping address.
• If a delivery is unsuccessful due to an incorrect or incomplete address, additional charges may apply for re-delivery.
• If a package is returned to us due to a failed delivery attempt, we will contact you to arrange re-shipment (additional shipping fees may apply).

7. Lost or Damaged Packages